Refund policy
- Custom Orders:
- Custom orders are non-returnable and non-refundable. Due to the personalized nature of custom-made items, we are unable to accept returns or provide refunds for these orders.
- Standard Orders:
- For standard orders, you have 14 days from the date of delivery to request a return if the items are damaged upon receipt.
- To be eligible for a return, items must be unused, undamaged, and returned in their original packaging.
- Proof of purchase is necessary for all return requests.
- Return Procedure:
- If you wish to return a damaged item, please contact us within 14 days of receiving your order to initiate the return process.
- Return shipping costs are the responsibility of the customer unless the return is due to our mistake.
- Once the returned item is received and inspected, we will notify you of the status of your refund request and provide further instructions.
- Refund Process:
- If your return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
- Please note that shipping charges are non-refundable, and any associated return shipping costs will be deducted from the refund amount unless the return is due to our error.
- Exchanges:
- We do not accept exchanges for items unless they are faulty or damaged upon receipt.
- If you receive a faulty item and require an exchange, please contact us to arrange for a replacement.
- Non-Returnable Items:
- Certain items are exempt from being returned, including custom orders and items not in their original condition or packaging.
By making a purchase from our store, you agree to adhere to the terms outlined in our return/refund policy.
stormsandsaint@gmail.com